TERMS + CONDITIONS

MEMBERSHIP

Introduction

1. When you enter into the Agreement:

• your Package Term will start on the Start Date;

• you must pay Soul Tiger the Fee which is the first fortnightly payment due for the Package;

• you must sign any required waivers and documentation provided by Soul Tiger;

2. By entering into the Agreement, you acknowledge and agree:

• you have been given a copy of this Agreement;

• you are bound by and agree to comply with Agreement, the Policies and Privacy Policy.

Definitions

• Agreement means this package agreement between Soul Tiger and you under which your Package with Soul Tiger is governed.

• Payment Date means the date our fortnightly Fees are deducted from your nominated credit card or bank account, the first date of which will be deducted on the Start Date.

• Package means either Class Pack you have purchased and will use in accordance with this Agreement.

• Package Term means a period of 3 months (91 days).

• You, your or Client means the person who is specified as the client in the Agreement.

• 10 Class Pack means 10 Class Credits to be used at the Studio (3 month Term).

• 50 Class Pack means 50 Class Credits to be used at the Studio (12 month term).  

• Student Memberships are for those under 20 years of age and studying full/part-time.

• Introduction offers are valid for one time only to new clients. 

• Welcome Back offers are for past clients who have not visited in over 3 years.

Package

• The Agreement will continue for the Minimum Term and will automatically end on the last day of the Package Term unless cancelled earlier in accordance with this Agreement.

• You must use all your Package’s available Class Credits over the membership/package Term. Any unused Class Credits remaining on your Account at the end of the Month will be forfeited and removed by Soul Tiger without notice or reimbursement.

• Class numbers at the Studio are limited and booking is essential.

• The Package is not transferable between persons/members. The Package cannot be exchanged or redeemed for cash or any other similar exchange including, but not limited to, gift vouchers, gift cards, cheques and credit notes.

• The Package cannot be used in conjunction with any other offer unless otherwise specified.

Payment

• You must pay all Fees on each Payment Date and authorise Soul Tiger (via its Payment Provider) to deduct from your nominated credit card or bank account all Fees and other amounts payable by you under this Agreement.

• You must ensure that your nominated credit card or bank account is able to accept direct debits and have sufficient funds available to pay the Fees and any other applicable fees on each Payment Date.

• You acknowledge that we will continue to debit Fees until the Agreement is cancelled or the Package Term expires (whichever occurs first) regardless of your using the Package.

• If you close the nominated credit card or bank account, it is your responsibility to provide Soul Tiger with details of a replacement credit card or bank account before the next Payment Date.

Failed Payments

• If you have not paid the Fees on a Payment Date, you will be suspended from booking your Package’s classes via your Account until such time all outstanding fees are paid.

• We will attempt to process payment of the Fees again 2 days after payment failed.

• If the Fees remains due and payable by you after our further attempt to process payment, we will be entitled to:

• Cancel your Agreement by giving notice in writing to you;

• Soul Tiger will charge you the Cancellation Fee; and

• Engage a debt collection agency to collect all amounts owing to us.

Cancellation by Soul Tiger

• Soul Tiger may cancel the Agreement by giving notice in writing to you and charge you a Cancellation Fee if:

• you breach any of your obligations under this Agreement and the breach is incapable of remedy;

• you breach any of your obligations under this Agreement and, if the breach is capable of remedy, you have not remedied the breach within 7 days of being notified by Soul Tiger;

• Soul Tiger reasonably believes you have engaged in conduct that infringes on the health, safety or wellbeing of any other clients or staff 

• you fail to comply with the Policies

Cancellation due to Incapacity

• You may cancel the Agreement before the expiry of the Minimum Term due to your permanent sickness or physical incapacity provided that you give Soul Tiger:

• notice in writing that you wish to cancel the Agreement;

• a current medical certificate from a qualified medical practitioner stating that you cannot carry out Soul Tiger’ classes; and

• any other supporting documentation to Soul Tiger’ reasonable satisfaction.

• If Soul Tiger is satisfied that you can cancel the Agreement due to permanent sickness or physical incapacity:

• your Package will immediately end;

• Soul Tiger will suspend/hold any unused Class Credits from your Account.

Cancellation for convenience

• You may cancel the Agreement before the expiry of the Minimum Term without cause and for any reason provided that:

• you give Soul Tiger 30 days’ notice in writing that you wish to cancel the Agreement; and

• If you cancel the Agreement without cause and for any reason, your Package will immediately end and Soul Tiger will remove any unused Class Credits from your Account.

Temporary Sickness or Physical Incapacity

• You can suspend the Agreement at any time during the Package Term for a period of 4 week due to your temporary sickness or physical incapacity provided that you give Soul Tiger:

• notice in writing that you wish to suspend the Agreement;

• a current medical certificate from a qualified medical practitioner stating that you cannot carry out Soul Tiger classes as a result of your temporary sickness or physical incapacity; and

• any other supporting documentation to Soul Tiger’ reasonable satisfaction.

• If Soul Tiger is satisfied that you can suspend the Agreement:

• the Minimum Term and Package Term will be extended by the period of the suspension.

CLASS PACKS TERMS

• 50 Class Packs are valid for 1 year (365 days) and 10 Class Packs are valid for 3 months (90 days) from the date of purchase.

• Class Packs are non-refundable and are not transferable between individuals.

• Class Packs cannot be shared with more than one person as all class packs are for individual use only.

• Class Packs cannot be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date and are given at Soul TIger’s sole discretion.

MONTHLY CLASS PACKS

• 3 Months Upfront Packs are valid for 3 months (90 days), 6 Months Upfront Packs are valid for 6 months (180 days) and 12 Month Upfront Packs are valid for I year (365) from the date of purchase.

• Upfront Class Packs are non-refundable and are not transferable between studios or individuals.

• Class packs cannot be shared with more than one person as all class packs are for individual use only.

• Upfront Class Packs cannot be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date and are given at Soul Tigers’ sole discretion.

SOUL TIGER MEMBERSHIP

Introduction

1. You cannot enter into the Agreement if:

• you do not reside in Australia;

• you do not have a valid and current Account; or

• did not purchase a Membership.

2. When you enter into the Agreement:

• your Membership will start on the Start Date;

• you must pay Soul Tiger the Fee which is the first fortnightly payment due for the Membership;

• you must sign any required waivers and documentation provided by Soul Tiger;

3. By entering into the Agreement, you acknowledge and agree:

• you have been given a copy of this Agreement;

• you are bound by and agree to comply with Agreement, the Policies and Privacy Policy.

Definitions

• Account means an account with Soul Tiger via which you will book and manage your Membership classes at the Studio.

• Agreement means this membership agreement between Soul Tiger and you under which your Membership with Soul Tiger is governed.

• Cancellation Fee means an amount equal to 50% of the balance of Fees due for the Fortnight.

• CCA means the Competition and Consumer Act 2010 (Cth).

• Class Credit means 1 standard group class.

• Fees means the prices set by the Studio for the selected Membership. Refer to the Soul Tiger App or website for terms and conditions.

• Fortnight means a period of 14 days starting on the Start Date and recurring every 14 days thereafter until the Membership is cancelled in accordance with this Agreement. 

• Soul Tiger, we, us or our means the owner and operator of the Studio.

• Membership Term means the period between the Start Date until cancelled.

• Payment Date means the date our fortnightly Fees are deducted from your nominated credit card or bank account, the first date of which will be deducted on the Start Date.

• Start Date means the date you enter into the Agreement.

• You, your or Client means the person who is specified as the client in the Agreement.

Membership

• The Agreement will continue for the Membership Term, but can not be cancelled prior to the end of the Minimum Term in accordance with this Agreement.

• The Agreement will continue for at least the Minimum Term.

• The Membership is limited to one per Client for the Membership Term and is subject to availability at the Studio. 

• During the Membership Term, you are entitled to attend the number of classes for your Membership at the Studio each Fortnight provided you book your classes via your Account prior.

• You must use all your Membership’s fortnightly available Class Credits each Fortnight. Any unused Class Credits remaining on your Account at the end of the Fortnight will be forfeited and removed by Soul Tiger without notice or reimbursement.

• Class numbers at the Studio are limited and booking is essential.

• The Membership is not transferrable between Participating Studio or by you. The Membership cannot be exchanged or redeemed for cash or any other similar exchange including, but not limited to, gift vouchers, gift cards, cheques and credit notes.

• The Membership cannot be used in conjunction with any other offer unless otherwise specified.

Payment

• You must pay all Fees by direct debit on each Payment Date and authorise Soul Tiger (via its Payment Provider) to deduct from your nominated credit card or bank account all Fees and other amounts payable by you under this Agreement.

• You must ensure that your nominated credit card or bank account is able to accept direct debits and have sufficient funds available to pay the Fees and any other applicable fees on each Payment Date.

• You acknowledge that we will continue to debit Fees until the Agreement is cancelled regardless of your using the Membership.

• If you close the nominated credit card or bank account, it is your responsibility to provide Soul Tiger with details of a replacement credit card or bank account before the next Payment Date.

Failed Payments

• If you have not paid the Fees on a Payment Date, you will be suspended from booking your Membership classes via your Account until such time all outstanding fees are paid.

• We will attempt to process payment of the Fees again 2 days after payment failed and you will be charged the Dishonour Fee for each failed payment.

• If the Fees remains due and payable by you after our further attempt to process payment, we will be entitled to:

• cancel your Agreement by giving notice in writing to you;

• engage a debt collection agency to collect all amounts owing to us.

Cancellation by Soul Tiger

• Soul Tiger may cancel the Agreement by giving notice in writing to you and charge you a Cancellation Fee if:

• you breach any of your obligations under this Agreement and the breach is incapable of remedy;

• you breach any of your obligations under this Agreement and, if the breach is capable of remedy, you have not remedied the breach within 7 days of being notified by Soul Tiger;

• Soul Tiger reasonably believes you have engaged in conduct that infringes on the health, safety or wellbeing of any other clients or staff;

• you fail to comply with the Policies; or

Cancellation due to Incapacity

• You may cancel the Agreement during the Membership Term due to your permanent sickness or physical incapacity provided that you give Soul Tiger:

• notice in writing that you wish to cancel the Agreement;

• a current medical certificate from a qualified medical practitioner stating that you cannot carry out Soul Tiger’ classes; and

• any other supporting documentation to Soul Tigers’ reasonable satisfaction.

• If Soul Tiger is satisfied that you can cancel the Agreement due to permanent sickness or physical incapacity:

• your Membership will immediately end;

• Soul Tiger will remove any unused Class Credits from your Account.

Membership Deferral

• You can suspend the Agreement at any time during the Membership Term for of up to 4 weeks due to holidays, your temporary sickness or physical incapacity, or other personal reasons provided that you give Soul Tiger:

• notice in writing that you wish to suspend the Agreement;

• a current medical certificate from a qualified medical practitioner stating that you cannot carry out Soul Tiger’ classes as a result of your temporary sickness or physical incapacity, if applicable; and

• any other supporting documentation to Soul Tigers’ reasonable satisfaction.

PAYMENT POLICY
Payment must be made upon booking, NO exceptions. To book into a class you must either have credits in your account or pay at the time of booking.

AGE LIMITS AND RESTRICTIONS
You must be at least 16 years of age to attend our classes. Children younger than this age are not permitted in our studios and are not to be left in the reception area or the studio while you attend classes. You may be turned away from the studio should you arrive with your children as it is not a safe environment and can cause disruptions to other clients.

COMMUNICABLE DISEASE

If you have a communicable disease, please ensure you have clearance in writing from your doctor before attending your classes. This is for the safety and well-being of all our clients, staff and customers.

Agreement

I agree that Soul Tiger will not be held responsible for any lost or stolen personal belongings. I understand classes may be physically strenuous and that full care must be taken when receiving instructions and performing exercises. I accept that there is potential risk of personal injury, property loss or death, and I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Soul Tiger or its members for any personal injury, property damage/loss, or wrongful death, whether caused my negligence or otherwise.

Health, Safety, and Assumption of Risk

1. Acknowledgment of Risk
   PARTICIPANT acknowledges that Soul Tiger Studio ("Studio") cannot ascertain all possible risks associated with participation in Studio classes, workshops, or related activities ("Activities"). PARTICIPANT has been advised to independently assess any potential health risks or dangers associated with engaging in the Activities and is fully responsible for their own research and decision to participate.

2. Physical and Mental Fitness
   PARTICIPANT confirms that they are mentally and physically fit to engage in the Activities. PARTICIPANT has consulted with a licensed medical professional, disclosed all known disabilities, medical conditions, illnesses, injuries, or infirmities, and has been medically approved to participate.
   PARTICIPANT has truthfully disclosed to the Studio, in writing, any conditions that could affect their ability to safely participate in the Activities. PARTICIPANT understands that this disclosure is essential not only for their own health and safety but also for the well-being of others in the Studio environment. Failure to disclose any relevant medical conditions constitutes a waiver of any claims for injury or damages and may subject PARTICIPANT to liability for any harm suffered by the Studio or third parties as a result of such non-disclosure.

3. Assumption of Risk and Release of Liability
   PARTICIPANT acknowledges the inherent risks of participating in physical activities, including but not limited to personal injury, emotional trauma, illness, or damage to personal property. PARTICIPANT understands that medical services or emergency care may not always be immediately available within the Studio premises.
   In the event of a medical emergency, PARTICIPANT consents to and authorizes the Studio to seek emergency medical or dental care as deemed necessary by a licensed physician, osteopath, or dentist. This care may be administered under any conditions necessary to preserve PARTICIPANT's life, limb, or overall well-being. PARTICIPANT agrees to bear any costs associated with such care.

By signing this agreement, PARTICIPANT affirms that they have read and understood the above terms, voluntarily assume all associated risks, and release Soul Tiger Studio from any liability related to participation in the Activities.